VOICE, the next paradigm

Voice interaction is ubiquitous and evolving. User behaviour and expectations are changing fast. You must continuously evaluate your brand and product portfolio from a voice-first perspective to identify and deliver the relevant services your customers now expect to access via voice modalities.

Amazon Alexa

What’s the weather like in Hamburg on Friday?

Tell my bank I need a new credit card

What good restaurants are nearby?

Play Flux FM on TuneIn

Add “buy iPad” to my calendar for Saturday

What does my day look like today?

What’s on my shopping list?

Play BBC News on my TV

How do you say ‘thank you’ in German?

What flights are leaving Berlin for Las Vegas on Friday?

Google Assistant

VOICE FIRST: specialists for strategy, interface design & product development for voice-first and voice-enabled services.

Ying Yeung
Ying YeungManaging Director
Ying Yeung has a background in Finance and Accounting, and has worked in various sectors including Financial Services, Market Research and e-Commerce. In recent years, she supported several startups at Rocket Internet, HelloFresh, payleven, Finery, Zipjet and others.
Rafael Otero
Rafael OteroFounder
Rafael Otero is a seasoned entrepreneur, business angel and mentor with an extensive background in ICT and payment technology. After studying computer science, he worked in technical and product-related roles for ClickandBuy Services AG, GMX, 1&1 Internet AG, and co-founded Pulse-o-meter.com and Payment Company AG. In 2012, he co-founded payleven, a mobile payment company, as CTO.
Paul Flanagan
Paul FlanaganFounder
Paul Flanagan is a product development allrounder, with a focus on new service design and optimisation. He has worked in management and operations roles for AOL, WEB.de, GMX, Microsoft, Deutsche Post DHL and several startups. Paul holds a BA in Comp Sci and Linguistics from Trinity College Dublin and an MBA from Berlin School of Economics and Law.